TERMS & CONDITIONS

Last Updated: 14 August 2026

These Terms & Conditions govern the use of the GOYAD Travel website and the travel-related services provided by GOYAD Travel.

By using our website, submitting an enquiry or booking a service, you acknowledge that you have read and understood these Terms & Conditions.

1. About Our Services

GOYAD Travel provides travel-related services and assistance including:

  • Domestic & International Tours
  • Study Abroad & Visa Services
  • Corporate & Travel Cab Services
  • Flight, Hotel & Train Reservations
  • Related travel assistance and travel add-ons

Some services may be fulfilled directly by GOYAD Travel and others may be arranged through airlines, hotels, transport operators, tour operators, educational institutions, visa service providers or other third-party suppliers.

2. Enquiries and Quotations

Information or prices provided before confirmation may be subject to change.

Quotes may change because of:

  • Availability
  • Supplier pricing
  • Taxes
  • Government charges
  • Exchange-rate fluctuations
  • Travel dates
  • Changes in itinerary
  • Other applicable charges

A quotation does not constitute a confirmed booking unless GOYAD Travel confirms the booking after receiving the required payment or confirmation.

3. Booking Confirmation

A booking is considered confirmed only after the applicable payment has been received and GOYAD Travel or the relevant service provider has issued confirmation.

Customers should carefully check:

  • Passenger names
  • Travel dates
  • Destinations
  • Passport details
  • Booking details
  • Visa information
  • Other information provided in the confirmation

Any error should be reported to us as soon as possible.

4. Payments

Customers must make payments according to the payment terms communicated at the time of booking.

Applicable service charges, taxes, government fees, supplier charges and other costs may apply depending on the service.

Where applicable, invoices or receipts will be provided.

5. Tours and Travel Packages

Tour packages may include transportation, accommodation, sightseeing, meals, transfers or other services as specifically stated in the quotation or itinerary.

Hotels, vehicles, activities or itinerary arrangements may be changed where reasonably necessary due to availability, operational requirements or circumstances beyond our control.

Where changes are required, GOYAD Travel will make reasonable efforts to provide suitable alternatives.

6. Flight, Hotel & Train Reservations

Flight, hotel and train bookings are subject to the terms and conditions of the respective airline, hotel, railway authority, booking platform or other service provider.

Flight schedules, hotel availability, fares and other arrangements may change.

Cancellation, amendment, rescheduling and refund conditions are subject to the applicable provider’s rules and the specific booking conditions communicated to the customer.

7. Cab and Transportation Services

Cab services are subject to vehicle and driver availability.

Travel times may be affected by:

  • Traffic
  • Weather
  • Road conditions
  • Vehicle breakdown
  • Government restrictions
  • Delays
  • Other circumstances beyond reasonable control

Additional charges may apply where communicated or applicable, including waiting charges, parking, tolls, interstate taxes, extra kilometres or other permitted charges.

8. Study Abroad Services

GOYAD Travel may provide guidance relating to:

  • Course and country selection
  • University applications
  • Documentation
  • Application preparation
  • Student visa assistance
  • Pre-departure guidance

Admission decisions, scholarships, tuition fees, course availability and other academic decisions are determined by the respective educational institution.

GOYAD Travel does not guarantee admission, scholarships, visa approval or any specific outcome.

9. Visa Services

GOYAD Travel provides visa guidance, documentation assistance and application support where applicable.

Visa applications are ultimately decided by the relevant embassy, consulate, immigration authority or government department.

We do not guarantee:

  • Visa approval
  • Visa issuance
  • Appointment availability
  • Processing time
  • Immigration clearance
  • A particular visa duration

Customers are responsible for providing complete, accurate and genuine information and documents.

10. Customer Responsibilities

Customers are responsible for providing accurate information, including:

  • Name
  • Contact details
  • Passport details
  • Travel dates
  • Passenger information
  • Visa information
  • Educational information where applicable

Customers must not knowingly provide false, misleading, altered or fraudulent documents or information.

11. Third-Party Providers

GOYAD Travel may work with third-party suppliers including airlines, hotels, transport providers, tour operators, educational institutions, visa service providers and booking platforms.

The terms and conditions of those providers may apply in addition to these Terms & Conditions.

12. Cancellation and Refunds

Cancellation and refund conditions depend on the service booked and the applicable supplier’s policies.

Customers should review the applicable cancellation and refund terms before confirming a booking.

Any refund received from a third-party supplier will be processed according to the applicable booking conditions, after deduction of applicable charges where permitted and communicated.

Our separate Cancellation & Refund Policy provides further information.

13. Force Majeure

GOYAD Travel will not be responsible for delays, cancellations or inability to provide services caused by circumstances beyond reasonable control, including natural disasters, severe weather, pandemics, strikes, civil unrest, government restrictions, airline or transport disruptions and other unforeseen circumstances.

14. Website Information

We make reasonable efforts to keep website information accurate and current.

However, prices, availability, schedules, visa requirements, travel regulations and other information may change.

Customers should confirm important information before making final travel arrangements.

15. Intellectual Property

Unless otherwise stated, content published on the GOYAD Travel website, including text, graphics, logos, designs and other materials, belongs to or is used by GOYAD Travel with appropriate rights.

Website content may not be copied, reproduced or commercially used without prior written permission, except where permitted by law.

16. Complaints and Customer Support

Customers are encouraged to contact GOYAD Travel promptly regarding any concern relating to a service or booking so that we can review the matter and coordinate with the relevant service provider where applicable.

17. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Subject to applicable mandatory consumer-protection and other legal provisions, matters relating to these Terms & Conditions shall be subject to the jurisdiction of courts in Hyderabad, Telangana.

18. Changes to These Terms

GOYAD Travel may update these Terms & Conditions from time to time.

The updated version will be published on this page with the revised date.

19. Contact

GOYAD Travel
Banjara Hills, Hyderabad, Telangana, India
Email: contact@goyadtravel.com
Phone: +91 79972 26661 / +91 79972 26662